See a Doctor from Anywhere.
Quality GP consultations from the comfort of your home - fast, affordable, and covered by most medical aids.
How it works:
Getting a virtual consultation with Easycare Health is simple and takes just a few minutes.
Step 1 — WhatsApp Us
Send a message to 076 866 0551 on WhatsApp to request a virtual consultation. Let us know your name, a brief description of your symptoms, and whether you are a medical aid or cash patient.
Step 2 — Confirm Your Booking
Our team will confirm your appointment time and send you a secure video call link. Most bookings are confirmed on the same day.
Step 3 — Consult with Your Doctor
At your scheduled time, join the video call from your phone, tablet, or computer. Your doctor will assess your condition, answer your questions, and issue a prescription, sick note, or referral letter digitally if needed.
What Can We Help With?
Our virtual GPs can assess and treat a wide range of acute and chronic conditions, including:
– Colds, flu & respiratory infections
– COVID-19 symptoms & recovery
– Sore throat, ear infections & sinusitis
– Urinary tract infections (UTIs)
– Skin rashes, allergies & eczema
– Stomach cramps, nausea & diarrhoea
– Headaches & migraines
– High blood pressure monitoring
– Diabetes follow-up & medication management
– Repeat prescriptions for chronic medication
– Anxiety, stress & mild depression
– General health queries & second opinions
– Sick notes (max 2 consecutive days)
– Referral letters to specialists
IMPORTANT NOTE:
Virtual consultations are not suitable for emergencies, severe chest pain, difficulty breathing, or any condition requiring a physical examination. In an emergency, call 10177 or go to your nearest emergency room.
Transparent Pricing. No Surprises.
Cash Patient
R 260 per consultation
No medical aid? No problem. Pay R260 for a full GP virtual consultation. Payment instructions will be provided when you book.
Medical Aid Patients
We welcome patients on all major medical aids. Your consultation will be billed directly to your medical aid at the applicable rate. No upfront payment required if your benefits are active.
Not sure if your medical aid is accepted? WhatsApp us before booking and we will verify your benefits at no charge.
Medical Aids Accepted
What's Included in Your Virtual Consultation
✓ Full GP consultation — same standard as an in-person visit
✓ Electronic prescription issued directly to you or your nearest pharmacy
✓ Sick note (where clinically appropriate — max 2 consecutive days)
✓ Referral letter to a specialist or hospital if required
✓ Pathology requests and radiology referrals where applicable
✓ Chronic medication script renewals
✓ Advice on over-the-counter medication and home treatment
✓ Medical aid billing handled on your behalf
✓ Follow-up communication via WhatsApp if needed
Your Virtual Consultation, Step by Step
STEP 1
WhatsApp 076 866 0551
Send us a message introducing yourself and describing your symptoms briefly. We will ask a few short intake questions.
STEP 2
Appointment Confirmed
We’ll confirm a convenient time and send you a secure video link — usually within a few hours of your request.
STEP 3
Join Your Consultation
Click the link at your appointment time. Your doctor will greet you and conduct a thorough consultation.
STEP 4
Receive Your Documents
Scripts, sick notes, and referral letters are sent electronically to your email or WhatsApp — no need to collect paperwork.
STEP 5
Follow-Up if Needed
If your symptoms don’t improve or you have questions after your consultation, message us and we will assist.
When a Virtual Consultation Is Not Suitable
While virtual consultations cover the vast majority of everyday health concerns, there are situations where an in-person visit is necessary. A virtual consultation is not suitable for:
- Medical emergencies — chest pain, difficulty breathing, collapse, or stroke symptoms
- Severe injuries or trauma requiring physical examination or wound care
- Children under 5 years of age
- Mental health crises or acute psychiatric emergencies
- Prescriptions for scheduled substances (habit-forming medication)
- Post-hospitalisation follow-up within 7 days of discharge
- Conditions that clearly require a physical examination for diagnosis
In any of the above situations, please visit your nearest Easycare Health branch or go directly to your nearest emergency facility. Our branches are open Monday to Friday and Saturday mornings — no appointment necessary.
Frequently Asked Questions
Q: How do I book a virtual consultation?
A: Simply WhatsApp us on 076 866 0551 with your name and a brief description of your symptoms. Our team will confirm your appointment and send you a video call link — usually within a few hours.
Q: What does it cost?
A: Cash patients pay R260 per consultation. Medical aid patients are billed directly to their scheme at the applicable tariff. There are no hidden fees.
Q: Which medical aids are accepted?
A: We accept all major medical aids, including Discovery Health, GEMS, Bonitas, Momentum, Medihelp, Bestmed, KeyCare, and many others. WhatsApp us to verify your specific plan before booking.
Q: Do I need any special equipment?
A: All you need is a smartphone, tablet, or laptop with a camera and microphone, and a stable internet connection. No special apps are required — we use a simple browser-based video link.
Q: Can I get a prescription after a virtual consultation?
A: Yes. Your doctor can issue a legal electronic prescription, which can be sent to any pharmacy in South Africa or directly to our Loerie Pharmacy if you prefer.
Q: Can I get a sick note?
A: Yes, for a maximum of 2 consecutive days where clinically appropriate. For longer periods of illness, an in-person consultation may be required by your employer.
Q: Is this service available after hours?
A: Virtual consultations are primarily available during normal business hours (Monday to Friday, 08:00–17:00, and Saturday mornings). Please WhatsApp us to confirm availability.
Q: Are children able to use the virtual consultation service?
A: Virtual consultations are suitable for children aged 5 years and older when a parent or guardian is present. Children under 5 should be seen in person at your nearest Easycare branch.
Q: Is the consultation confidential?
A: Yes. All consultations are fully confidential and conducted in accordance with South African medical ethics guidelines and the Protection of Personal Information Act (POPIA).
Q: What if I need to be seen in person after all?
A: If your doctor determines during the virtual consultation that a physical examination is needed, they will advise you to visit your nearest Easycare branch. You will not be charged twice — the virtual consultation fee will be credited toward your in-person visit.
Q: Which areas do you serve?
A: Our virtual consultation service is available to patients across South Africa. Our physical branches serve the Garden Route and Klein Karoo region, including George, Mossel Bay, Knysna, Oudtshoorn, Beaufort West, Heiderand, and Blanco.
Ready to See a Doctor?
Don’t wait. Book your virtual consultation in minutes — no queues, no travel, no fuss.
Prefer to Visit Us in Person?
Easycare Health operates across the Garden Route and Klein Karoo. Walk in — no appointment needed.